Privacy Policy

Darvi is operated by:

For the purposes of applicable data protection laws, ALPHAMIND SYSTEMS - FZCO is responsible for the processing of personal information collected through the Darvi website and services.

We may collect personal information that you voluntarily provide to us, including:

• name;
• telephone number;
• email address, if provided;
• property address or service location;
• information about the repair, maintenance, or other service you require;
• photographs, videos, documents, or other materials you send to us;
• communications with us through WhatsApp, telephone, website forms, email, or other communication channels.

When you use our website, we may also automatically collect certain technical and usage information, including:

• IP address;
• browser and device information;
• operating system;
• pages visited;
• referring website or advertising source;
• approximate location derived from your IP address;
• interactions with our website, forms, advertisements, and other website elements.

We may process your personal information for purposes including:

• responding to your enquiry or service request;
• contacting you regarding the services you have requested;
• preparing quotations and estimates;
• arranging technician or contractor visits;
• providing, managing, and completing requested services;
• communicating with you before, during, and after service delivery;
• providing customer support;
• maintaining records of customer requests and completed services;
• improving our website, customer experience, and services;
• analysing website usage and advertising performance;
• measuring and optimising marketing campaigns;
• preventing fraud, abuse, and security incidents;
• complying with applicable legal and regulatory requirements.

We process personal information where we have an appropriate legal basis under applicable law, including your consent where required, the performance of a contract or steps requested by you before entering into a contract, compliance with legal obligations, and other grounds permitted by applicable law.

Our website may use cookies, pixels, tags, and similar technologies.

We may use third-party analytics and advertising services, including services provided by Google and Meta, to:

• understand how visitors use our website;
• measure website traffic and conversions;
• evaluate advertising performance;
• improve and optimise advertising campaigns;
• show relevant advertising where permitted by applicable law.

These providers may receive technical information such as your IP address, device information, browser information, website activity, and interactions with advertisements.

Where required by applicable law, we will request consent before placing or using non-essential cookies or similar tracking technologies.

You may be able to control certain cookies through your browser or device settings.

If you contact Darvi through WhatsApp or another third-party communication service, information you provide may also be processed by the operator of that service in accordance with its own privacy terms.

We may use the information you provide through these channels to respond to your enquiry, provide quotations, arrange services, and communicate with you regarding your request.

Please avoid sending sensitive personal information unless it is necessary for the requested service.

We do not sell your personal information.

We may share personal information where reasonably necessary with third parties that help us operate and provide our services, including:

• technicians and contractors involved in providing the requested service;
• website hosting and technology providers;
• analytics providers;
• advertising platforms;
• communications providers;
• payment service providers;
• professional advisers such as accountants, lawyers, or consultants;
• government or regulatory authorities where required by applicable law.

We seek to limit disclosure to information reasonably necessary for the relevant purpose.

Some service providers we use, including technology, analytics, advertising, hosting, and communication providers, may process or store personal information outside the United Arab Emirates.

Where personal information is transferred internationally, we take reasonable measures intended to ensure that such transfers are carried out in accordance with applicable data protection requirements and appropriate safeguards.

UAE law specifically establishes requirements governing cross-border transfers and sharing of personal data.

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including:

• providing requested services;
• maintaining appropriate business and transaction records;
• handling customer enquiries or disputes;
• complying with legal, accounting, tax, and regulatory requirements;
• protecting our legitimate business and legal interests.

When personal information is no longer reasonably required, we may delete or anonymise it, subject to applicable legal requirements.

We take reasonable technical and organisational measures designed to protect personal information from:

• unauthorised access;
• loss;
• misuse;
• alteration;
• disclosure;
• destruction.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Subject to applicable law, you may have rights concerning your personal information, including the right to:

• request information about how your personal data is processed;
• request access to your personal information;
• request correction of inaccurate or outdated information;
• request deletion of personal information in circumstances provided by law;
• request restriction or cessation of certain processing;
• object to certain processing, including certain direct marketing activities;
• withdraw consent where processing is based on consent;
• request transfer of your personal information where applicable;
• lodge a complaint with the relevant data protection authority.

The UAE Personal Data Protection Law provides individuals with rights relating to access/information, correction, restriction or cessation of processing and other aspects of processing.

To exercise your rights, please contact us using the details in Section 14 below.

We may need to verify your identity before processing certain requests.

Where permitted by applicable law, we may contact you regarding services you have requested or other relevant Darvi services.

Where consent is required for marketing communications, we will obtain the appropriate consent.

You may ask us to stop sending marketing communications at any time.

Our services are intended for adults seeking property repair, maintenance, and related services.

We do not knowingly seek to collect personal information directly from children through our website.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

The current version will be published on this page, and the “Last Updated” date above will indicate when the Policy was most recently revised.

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns regarding how your personal information is handled, please contact: